We build a range of services that help millions of people daily to explore and interact with the world in new ways. Our services include:
- Products that are integrated into third-party apps and sites
We want you to understand the types of information we collect as you use our services.
We collect information to provide better services to all our users. The information collected, and how
that information is used, depends on how you use our services and how you manage your privacy
When you’re not signed in, we store the information we collect with unique identifiers tied to the
browser, application, or device you’re using. This helps us do things like maintain your preferences
When you’re signed in, we also collect information that we store with your Account, which we treat as
Things you create or provide to us.
When you create an Account, you provide us with personal information that includes your name and a
password. You can also choose to add a phone number or payment information to your account. Even if
you aren’t signed in to your Account, you might choose to provide us with information — like an email
address to receive updates about our services.
We also collect the content you create, upload, or receive from others when using our services. This
includes things like email you write and receive, photos and videos you save, docs and spreadsheets you
create, and comments you make on Notes and Orders.
Information we collect as you use our services Your apps, browsers & devices.
We collect information about the apps, browsers, and devices you use to access services, which helps us
provide features like automatic product updates.
The information we collect includes unique identifiers, browser type and settings, device type and
settings, operating system, mobile network information including carrier name and phone number, and
application version number. We also collect information about the interaction of your apps, browsers,
and devices with our services, including IP address, crash reports, system activity, and the date, time,
and referrer URL of your request.
We collect this information when a service on your device contacts our servers.
If you use our services to make and receive calls or send and receive messages, we may collect call and
message log information like your phone number, calling-party number, receiving-party number,
forwarding numbers, sender and recipient email address, time and date of calls and messages, duration
of calls, routing information, and types and volumes of calls and messages.
Your location information
We collect information about your location when you use our services, which helps us offer features like
Your location can be determined with varying degrees of accuracy by:
The types of location data we collect depend in part on your device and account settings.
We use various technologies to collect and store information, including cookies, pixel tags, local storage,
such as browser web storage or application data caches, databases, and server logs.
We use data to build better services
We use the information we collect from all our services for the following purposes:
Provide our services
We use your information to deliver our services.
Maintain & improve our services
We also use your information to ensure our services are working as intended, such as troubleshooting
issues that you report to us. And we use your information to make improvements to our services.
Develop new services
We use the information we collect in existing services to help us develop new ones.
We use data for analytics and measurement to understand how our services are used. For example, we
analyze data about your visits to our sites to do things like optimize product design.
Communicate with you
We use information we collect, like your email address, to interact with you directly. For example, we
may let you know about upcoming changes or improvements to our services. And if you contact Us,
we’ll keep a record of your request in order to help solve any issues you might be facing.
Protect our users, and the public
We use information to help improve the safety and reliability of our services. This includes detecting,
preventing, and responding to fraud, abuse, security risks, and technical issues that could harm the
software/app, our users, or the public
We use different technologies to process your information for these purposes. We may analyze your
content to help us detect abuse such as spam, malware, and illegal content. We also use algorithms to
recognize patterns in data.
We may combine the information we collect among our services and across your devices for the
purposes described above.
We’ll ask for your consent before using your information for a purpose that isn’t covered in this Privacy
You have choices regarding the information we collect and how it's used
This section describes key controls for managing your privacy across our services.
Managing, reviewing, and updating your information
When you’re signed in, you can always review and update information by visiting the services you use.
Exporting, removing & deleting your information
You can export a copy of content in your Account if you want to back it up.
You can also request to remove content from specific services based on applicable law. Contact
email@example.com to make this request.
When Prosite shares your information
We do not share your personal information with companies, organizations, or individuals outside of
Prosite except in the following cases:
With your consent
We’ll share personal information outside of service when we have your consent.
For external processing
We provide personal information to our affiliates and other trusted businesses or persons to process it
confidentiality and security measures. For example, we use service providers to help us with customer
For legal reasons
We will share personal information outside if we have a good-faith belief that access, use, preservation,
or disclosure of the information is reasonably necessary to:
- Meet any applicable law, regulation, legal process, or enforceable governmental
request. We share information about the number and type of requests we receive from
governments in our Transparency Report.
- Enforce applicable Terms of Service, including investigation of potential violations.
- Detect, prevent, or otherwise address fraud, security, or technical issues
- Protect against harm to the rights, property or safety of Prosite, our users, or the public
as required or permitted by law
We may share non-personally identifiable information publicly and with our partners or sub-contractors
If we are involved in a merger, acquisition, or sale of assets, we’ll continue to ensure the confidentiality
of your personal information and give affected users notice before personal information is transferred
We build security into our services to protect your information
All products are built with strong security features that continuously protect your information. The
insights we gain from maintaining our services help us detect and automatically block security threats
from ever reaching you. And if we do detect something risky that we think you should know about, we’ll
notify you and help guide you through steps to stay better protected
We work hard to protect you from unauthorized access, alteration, disclosure, or destruction of
information we hold, including:
- We use encryption to keep your data private while in transit
- We offer a range of security features to help you protect your account
- We review our information collection, storage, and processing practices, including
physical security measures, to prevent unauthorized access to our systems
- We restrict access to personal information to employees, contractors, and agents who
need that information in order to process it. Anyone with this access is subject to strict
contractual confidentiality obligations and may be disciplined or terminated if they fail
to meet these obligations.
You can export a copy of your information or delete some data from your Account at any time
You can export a copy of content in your Account if you want to back it. If you need help to Delete
please contact firstname.lastname@example.org for help.
We retain the data we collect for different periods of time depending on what it is, how we use it, and
how you configure your settings
- We keep some data until you delete your Account, such as information about how often
you use our services
- And some data we retain for longer periods of time when necessary for legitimate
business or legal purposes, such as security, fraud and abuse prevention, or financial
comply with it.
We maintain servers in the US and your information may be processed on servers located outside of the
country where you live. Data protection laws vary among countries, with some providing more
protection than others. Regardless of where your information is processed, we apply the same protections described in this policy. We also comply with certain legal frameworks relating to the
transfer of data.
When we receive formal written complaints, we respond by contacting the person who made the
complaint. We work with the appropriate regulatory authorities, including local data protection
authorities, to resolve any complaints regarding the transfer of your data that we cannot resolve with
The California Consumer Privacy Act (CCPA) requires specific disclosures for California residents.
- We explain the categories of information Prosite collects and the sources of that
information in Information Prosite collects.
- We explain how Prosite uses information in Why Prosite collects data.
- We explain when Prosite may share information in Sharing your information. Prosite
does not sell your personal information.
Categories of personal information we collect
Identifiers such as your name, phone number, and address, as well as unique identifiers tied to
the browser, application, or device you’re using.
Demographic information, such as your age, gender.
Commercial information such as your payment information.
Geolocation data, such as may be determined by GPS, IP address, and other data from sensors
on or around your device, depending in part on your device and account settings.
Other information you create or provide, such as the content you create, upload, or receive (like
photos and videos or emails, docs and spreadsheets).
Business purposes for which information may be used or disclosed
Protecting against security threats, abuse, and illegal activity: Prosite uses and may disclose information
to detect, prevent and respond to security incidents, and for protecting against other malicious,
deceptive, fraudulent, or illegal activity. For example, to protect our services, Prosite may receive or
disclose information about IP addresses that malicious actors have compromised.
Auditing and measurement: Prosite uses information for analytics and measurement to understand how
our services are used, as well as to fulfill obligations to our partners like publishers, advertisers,
developers, or rights holders. We may disclose non-personally identifiable information publicly and with
these partners, including for auditing purposes.
Maintaining our services: Prosite uses information to ensure our services are working as intended, such
as tracking outages or troubleshooting bugs and other issues that you report to us.
Research and development: Prosite uses information to improve our services and to develop new
products, features and technologies that benefit our users and the public.
Use of service providers: Prosite shares information with service providers to perform services on our
measures. For example, we may rely on service providers to help provide customer support.
Legal reasons: Prosite also uses information to satisfy applicable laws or regulations, and discloses
information in response to legal process or enforceable government requests, including to law
enforcement. We provide information about the number and type of requests we receive from
governments in our Transparency Report.
Marketing: Prosite may use publicly available information for marketing purposes.
Parties with whom information may be shared
Third parties to whom you consent to sharing your information, such as services that integrate with
Service providers, trusted businesses or persons that process information on Prosite’s behalf, based on
Law enforcement or other third parties, for the legal reasons described in Sharing your information
When this policy applies
- The information practices of other companies and organizations that advertise our
- Services offered by other companies or individuals, including products or sites that may
include Prosite services, be displayed to you in search results, or be linked from our
Changes to this policy
without your explicit consent. We always indicate the date the last changes were published and we offer
access to archived versions for your review. If changes are significant, we’ll provide a more prominent